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Are UPS Delivery Drivers Gaming Their Own Package Update System or Following Corporate Orders to Scam Customers on Re-Delivery Fees?

UPS Canada

A word that now comes to mind when I read recent UPS delivery updates is LIAR or (Expletive F) LIAR.  Let me explain.

I live in a small condominium complex with only 18 units that are arranged in a U-shape facing in to a common parking lot.  The arrangement of the units would make any would be porch pirate nervous as occupants in each unit have direct line of vision to all activity within the complex.  Each unit has two floors thus each unit also has a birds-eye view to the parking lot.  We have an electronic gate and the front fence is wrought iron with clear visibility to  the street out front.  To top off the security arrangement we have eight cameras running 24/7 that cover every inch of the complex with no blind spots.  License plates coming in and out are recorded on the security system.

Fed Ex, UPS, DHL, and USPS have unfettered access to our property and each service makes multiple deliveries during each day.  Generally each service with the exception of DHL ventures through our gates twice per day for deliveries.

Recently, UPS has marked a few of my expected deliveries as “Undeliverable” due to either “address” issues or “unknown” delivery exception.  Here is a copy of the most recent tracking exception as provided by Amazon’s system from Saturday, December 24th, 2022. Note that Amazon is now posting updates that do not show the actual points or cities that the package is passing through.  That information is however available on the UPS website.

This package originated with a Washington based third party Amazon seller.   They accurately labeled the package as I called UPS to inquire as to why it was not delivered.

Now for a few facts about this delivery failure: 

1. UPS did not attempt any deliveries to our property on the 24th of December.

2. I have proof of this as I have access to all security footage for this day.  Three of our eight cameras cover the gate and two cover the whole parking lot.

3. I informed UPS that I have proof that their driver did not show up.

4. The UPS agent I spoke with is based in the Philippines.  She noted that my address is indeed correct and listened to my explanation of my proof that  their driver did not attempt to enter our property for delivery. She apologized on behalf of UPS and informed me I would receive a call back from my local UPS office within ninety minutes.  This call back did not happen.  I then attempted to call UPS back but it was obvious that their system, having taken one physical agent to customer call, would not allow a second one.  The phone system directed me online should I wish to further pursue a complaint.Today is Monday, so I will await any updates to their system to learn what they intend to do about my package.

The last time this happened, they informed me that I had to go to one of their UPS stores to pick up the package.  As I did not authorize delivery to such store, I refused and forced them to return the package to the seller.  On another package a week later, I actually agreed and went to their store and picked up a package that had also been marked as undeliverable.  I asked the store clerk if they have a problem with UPS drivers dropping off an inordinate amount of packages to their store rather that physically delivering them to the their route customers.  The clerk informed me that this was happening on a regular basis and more often lately.

FRAUD, SCAM, or DRIVER LAZINESS

UPS has an online account system where customers may sign up for updates and select varying methods of delivery and signature authority over their own packages.  This system has evolved over the years and on the surface looks quite favorable to the customer as a a way of staying informed and allowing for packages to be delivered to neighbors, or by choice to be picked up as a UPS store location. In fact, from their website, here is a list of packages delivered or on their way to me at my only address I have on file with them which is the address now in question dating back to December 9th, 2022.

However, a recent change to their system now has re-delivery attempts being tagged with a rather expensive re-delivery fee. However as I have paid the $19.99 annual fee, I should not be charged for any re-delivery attempts.

 

So my question for UPS is:

Have drivers been informed to intentionally drop off packages at the stores in order to drive re-delivery fees or do they simply have a few rogue and lazy delivery drivers?

I checked this morning on my UPS account to ensure all of my information is up to date.  It is.  All data is correct including address, phone numbers, and gate code for our security gate in case a new driver is substituting that day.  There is absolutely no reason for a delivery failure other than driver laziness or a possible Re-delivery Scam afoot.

 

 

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Quotations

To speak ill of a base man is much the same to speak ill of a good man.

— Leonardo Da Vinci

Artistic Endeavour in the Absence of Country Gentlemen

The Garden at Somersby Rectory by W.E.F. Britten

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CZ Binance – The Coming Collapse

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The Treasure of Abbot Thomas – from Ghost Stories of M.R. James

I

Verum usque in præsentem diem multa garriunt inter se Canonici de abscondito quodam istius Abbatis Thomæ thesauro, quem sæpe, quanquam adhuc incassum, quæsiverunt Steinfeldenses. Ipsum enim Thomam adhuc florida in ætate existentem ingentem auri massam circa monasterium defodisse perhibent; de quo multoties interrogatus ubi esset, cum risu respondere solitus erat: “Job, [...] Read more →

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Money box in shape of a temple, from house 25 in Priene; 2nd century B.C.. , Photo by Marcus Cyron

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CHAPTER I

PENAL METHODS OF THE MIDDLE AGES

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Clarivoyance by C.W. Leadbeater

Theosophical Society, Adyar, Madras, India, 1890

CLAIRVOYANCE

by C. W. Leadbeater

Adyar, Madras, India: Theosophical Pub. House

[1899]

CHAPTER IX

METHODS OF DEVELOPMENT

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Westminster Confession of Faith – 1646

CHAPTER I. Of the Holy Scripture.

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Historic authenticity of the Spanish SAN FELIPE of 1690

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Tools:

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Books Condemned to be Burnt

BOOKS CONDEMNED TO BE BURNT.

By

JAMES ANSON FARRER,

LONDON

ELLIOT STOCK, 62, PATERNOSTER ROW

1892

———-

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